I ordered a 14K gold ring and noticed it didn’t have a hallmark, which made me a bit uncertain at first. However, I contacted the customer service team, and they were incredibly helpful and reassuring. They explained everything clearly and provided the necessary documentation to confirm the gold quality.
It’s great to know the company stands behind the authenticity of their products and takes customer concerns seriously. I'm delighted with the ring — it’s beautiful and exactly what I wanted.
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